E-payment adoption: intention of using QRIS on Z generation in the COVID-19

Abstract

The primary goal of this study (1) The impact of Performance Expectancy on Behavioral Intention. (2) The impact of  Effort Expectancy towards Behavioral Intention. (3) Social Influence has an impact on Behavioral Intention. (4) How the Facilitating Condition affects Behavioral Intention. (5) How Behavioral Intention affects QRIS usage. Generation Z in Padang makes up the population of this study. There were 218 respondents in the study's samples. Online surveys were used to collect the study's data, which were then processed using SmartPLS software and structural equation modeling (SEM). According to the findings of this study, (1) PerformanceKExpectancyKhasKa favorable but non-KsignificantKinfluence onKBehavioral KIntention. (2) EffortKExpectancy influences Behavioral Intention in a good and significant way. (3) Social Influence influences behavioral intention positively. (4) The Facilitating Condition influences Behavioral Intention positively. (5) Behavioral Intention influences QRIS Usage in a good and substantial way.