Journal of Entrepreneurial Management

E-service quality and e-WOM: the mediating effect of customer satisfaction and customer trust

Dina Aulia Hendri, Rini Sarianti — Fri, 23 Dec 2022 00:00:00 +0000

The purpose of this study is to examine the relationship between e-service quality, customer satisfaction, customer trust, and e-word of mouth. In this study, the authors also tested the impact of electronic service quality on word of mouth, mediators of customer satisfaction and customer trust. The author collects data through a questionnaire given to 200 Tiket.com customers in the city of Padang to investigate the hypothesized relationship between variables. The results show that e-service quality has a positive effect on customer trust, customer satisfaction has a positive effect on e-word of mouth, customer trust cannot influence e-word of mouth, customer trust cannot mediate the relationship between e-service quality and e-service quality, word of mouth, and e-service quality can be a mediator on the relationship between e-service quality and e-word of mouth

The mediating effect of marketing capability on firm performance in non-star hotels

Dandy Muhammad Riady, Firman — Fri, 23 Dec 2022 00:00:00 +0000

This study aims to determine the impact of market orientation and entrepreneurism on non-star hotels in Padang City's firm performance through marketing capability. The primary data used in this study came from questionnaires that were distributed online using Google Forms. People who work at the Non-Star Hotel are required to complete the questionnaire. 100 responders in total. The analysis tool uses SmartPLS 4.0 software and the PLS (Partial Least Square) technique, which is a Structural Equation Modeling (SEM) approach.

The P-Score value of 0.021 obtained from the SmartPLS 4.0 analysis demonstrates that market orientation has a positive and significant impact on firm performance. The P-Value value of 0.002 indicates that entrepreneur orientation has a positive and substantial impact on firm performance, and the P-Value value of 0.000 indicates that market orientation has a positive and significant impact on marketing capability.

How innovation capabilities affect business performance as mediating variable?

Alzena Sonia Syafa, Thamrin — Fri, 23 Dec 2022 00:00:00 +0000

This research aims to find out: 1) the influence of performance on market orientation, entrepreneurial orientation, innovation capabilities, 2) the influence of product innovation on market orientation, entrepreneurial orientation, innovation capabilities, 3) the influence of innovation capabilities on entrepreneurial orientation, 4) the influence of business performance through innovation capabilities as mediation variables towards market orientation, 5) the influence of business performance through innovation capabilities as a mediation variable to orientation Entrepreneurship. This..type..of research is quantitative research. The population and sample in this study were as many as 52 Coffee Shops in Padang City. The methods of data analysis in this study are descriptive analysis and inductive analysis. The results of this study are 1) there is a positive influence and a significant influence between market orientation and business performance, 2) there is no positive and insignificant influence between entrepreneurial orientation and business performance, 3) there is no positive and insignificant influence between variable innovation ability and business performance, 4) there is a positive influence and a significant influence between market orientation and innovation capabilities, 5) there is a positive influence and a significant influence of entrepreneurial orientation with innovation capabilities, 6) there is a negative and insignificant influence of market orientation on business performance through innovation capabilities, 7) there are negative and insignificant influences of entrepreneurial orientation on business performance through innovation capabilities.

E-payment adoption: intention of using QRIS on Z generation in the COVID-19

Hadid Syahputra, Rahmiati — Fri, 23 Dec 2022 00:00:00 +0000

The primary goal of this study (1) The impact of Performance Expectancy on Behavioral Intention. (2) The impact of Effort Expectancy towards Behavioral Intention. (3) Social Influence has an impact on Behavioral Intention. (4) How the Facilitating Condition affects Behavioral Intention. (5) How Behavioral Intention affects QRIS usage. Generation Z in Padang makes up the population of this study. There were 218 respondents in the study's samples. Online surveys were used to collect the study's data, which were then processed using SmartPLS software and structural equation modeling (SEM). According to the findings of this study, (1) PerformanceKExpectancyKhasKa favorable but non-KsignificantKinfluence onKBehavioral KIntention. (2) EffortKExpectancy influences Behavioral Intention in a good and significant way. (3) Social Influence influences behavioral intention positively. (4) The Facilitating Condition influences Behavioral Intention positively. (5) Behavioral Intention influences QRIS Usage in a good and substantial way.

The mediating effect of market orientation & technology orientation on SME's business performance

Tegar Budi Setyawan, Perengki Susanto — Fri, 23 Dec 2022 00:00:00 +0000

The purpose of this study was to analyze the effect of entrepreneurial orientation, market orientation and technology orientation on the performance of small and medium enterprises in the culinary sector in the city of Padang. The population in this study were all small and medium business owners in the culinary sector in the city of Padang. The number of samples in this study obtained as many as 120 samples. The data analysis technique used PLS-based SEM. The results of this study indicate that entrepreneurial orientation, market orientation and technology orientation have a significant influence on business performance of SMEs in the city of Padang